Janet Finch-Saunders contribution to emergency debate on BCUHB special measures

15:12
Janet Finch-Saunders
Thank you, Presiding Officer. Well, as the Assembly Member for Aberconwy, I am very relieved that you’ve now finally listened to the desperate calls from me, other Assembly Members, senior medical practitioners, nursing staff and members of the public by placing this particular health board into special measures. As has been said, it’s not before time. The past 12 months in particular—
15:12
The Presiding Officer
[Inaudible.] I did say straight into questions because all these comments have been made and other colleagues want to have the opportunity. So, questions please.
15:12
Janet Finch-Saunders
Right. Well, if I might take this opportunity to place on record my concerns on behalf of my constituents at the problems that are still ongoing with the health board, even as late as 12 May with the current administration. I would like to ask you a direct question now, Minister—
15:12
The Presiding Officer
Thank you. [Interruption.]
15:12
Janet Finch-Saunders
This is a really serious issue, with all due respect. I had a letter from the current health board with regard to the complaint process when things do go wrong. Currently, the complaint process, according to your own regulations, states that the target date of 30 days—that should be when you have a response. But it says now that, for complex concerns, however, the 30-day target is not realistic and the guidance recognises this. It goes on to say that all concerns should now be responded to within six months. Well, I have numerous cases that are way—
15:13
The Presiding Officer
I’m sorry, are you coming to the question?
15:13
Janet Finch-Saunders
[Continues.]—yes, yes—longer than the six months—
15:13
The Presiding Officer
No, you’re not. You’re going on.
15:13
Janet Finch-Saunders
[Continues.]—with some going on for two years—
15:13