A new three digit number is launching for power cuts.

A new three digit number is launching for power cuts.

On 6th September a new national phone number “105” will be launched by electricity network operators for customers to call should they need to report or get information about a power cut in their area. As an Assembly Member you will frequently offer guidance and advice to your constituents on a range of issues, and knowledge of the 105 number may be useful to your office if power cuts occur in your area. Your help in promoting the new service in your constituency would also be beneficial to electricity customers. 

Key points to note about this service are:

·         Dialling 105 will put customers through to their local electricity network operator – the company that manages the cables, power lines and substations that deliver electricity into homes and businesses in their area.

·         105 is just one of the ways that customers can contact their electricity network operator. They can also contact them by existing 0800 numbers or via their website, and most network operators are on social media too.

·         105 is a free service for people in England, Scotland and Wales.

·         Customers can call 105 no matter who they choose to buy electricity from.

·         Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too.


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An introduction to 105.pdf 355.6 KB